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Is shipping free?
Yes, shipping is free on every order to the United Kingdom, the United States and Australia. Every parcel is sent tracked, with no hidden fees. Full details are in our shipping policy.
What if my item doesn't fit or meet my expectations?
Under our 14-day return policy, you have 14 days from the delivery date to return your purchase. Items must be new and unused: unworn, unwashed, undamaged, with any tags attached and in the original packaging. Just get in touch with us via the contact page or send a message to info@loganandgreys.com, and our team will help you step by step. Full details are in our return policy.
How do I track my order?
After your order has been processed and dispatched, you’ll receive a confirmation email containing your personal tracking number. You can use this number to monitor your shipment at any time through our Track Your Order page and stay updated on its delivery status. You can also look it up on our Track Your Order page.
How do I choose the right size?
Most product pages include a detailed size guide to help you find the right fit. If you're between sizes, we recommend choosing the larger size for added comfort. If you need further assistance, our customer service team is happy to help you select the right size. Our size guide has the measurements.
What payment methods can I use?
You can pay with:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay Full details are in our payment policy.
Is my payment secure?
Yes. Checkout runs on Shopify’s encrypted (SSL) checkout and we do not see or store your card details. Our privacy policy explains how we handle your data. Full details are in our privacy policy.
When can I expect my order to arrive?
Orders are processed within 1 to 2 business days. Delivery then takes 4 to 7 business days to all destinations, so allow 5 to 9 business days in total from the day you order. Delivery times may be slightly longer during busy periods. Once your order has been dispatched, you'll receive a confirmation email with tracking details so you can follow your parcel every step of the way. Full details are in our shipping policy.
How do I reach your customer service team?
Our customer service team is here to assist you with any questions or concerns. Feel free to get in touch through our contact page or by emailing info@loganandgreys.com. We aim to respond to all enquiries within 24 hours.